FAQs

*What are your hours?

General Business Hours (Pertain to CCVRS Suites Boarding, Feline Flats Boarding, Retail, Day-Camp)

Monday-Friday 7:30am to 6:30pm

Saturdays 8am to 12 pm

Veterinary Clinic Hours

Mon, Wed, Thurs, and Friday 8:30 to 5pm

Wednesdays 10am to 7pm

Saturdays and Sundays Closed

What Veterinary Services do you offer?

We offer a full service Veterinary clinic, providing wellness and preventative care for your pets such as examinations, blood testing, vaccinations, full digital radiology services, and parasite control. We provide full surgical procedures, dental procedures, and also provide outpatient treatment for many problems such as skin diseases, intestinal problems, respiratory problems, etc. If your pet needs to be hospitalized for extended care, it may be necessary to refer you to a full service hospital.

What is the boarding like at CCVRS?

CCVRS, Inc. is the first Veterinarian owned and operated Pet Resort in Upstate South Carolina. Cage-free, all suites luxury boarding with inclusive pricing, and Sunday pick up, sets us apart from our competitors. We supply Kuranda dog beds, which are the best of the best for cleanliness and comfort. You are welcome to bring your pets’ favorite blanket or toys. Please see our Policies and Procedures regarding “Items brought from home.” Our canine guests will have the option of participating in dog daycamp during their stay at no additional charge. This will allow them to play and interact with dogs of similar size and disposition under constant supervision. Your dog will be happy and tired! If you do not wish for your dog to participate in daycamp, or if they are not eligible, we will provide several opportunities to go outside and stretch their legs, and interaction one on one with our resort staff.

Who watches the animals at night?

CCVRS is Veterinarian owned and operated. Our trained pet care staff will complete a final walk through and potty break by 9:30pm. CCVRS has installed a state of the art alarm system for the safety of your pet.

Can I board my 3 dogs together?

Depending on their size, they may all stay in one suite together, if they are used to living/eating together. You may prefer to have adjoining suites that allow the dogs to go from room to room via safe dog doors. Please see our RESORT RATES for further information or CONTACT US if you have any questions.

What about IN-HEAT Dogs and Cats?

CCVRS, Inc. policy is that no animal in heat is to be in the facility other than for a spay to be conducted by the Veterinarian or for a brief Veterinary visit. It is the owner’s responsibility to notify CCVRS of an animal in heat. If an animal is determined to be in heat upon arrival, CCVRS, Inc. reserves the right to have the owner pick up the animal immediately. Dangers of having animals in heat are: more aggressive behavior from other animals in the facility, and female inadvertent pregnancy. CCVRS, Inc. also does not board intact (not neutered) male cats.

Can I see my dog while I am away via a web cam?

We have doggie cams in our indoor and outdoor play yards. You can feel at ease while you watch your dog(s) have fun playing while you are away…but be careful, the pet cams are addictive! If you are having trouble viewing our cams, please go to the “troubleshooting the pet cams” section of our website to learn more.

How do you pay special attention to older dogs?

Older dogs can rest easy in their personal luxury suite and do not have to be a part of the Daycamp program. Older dogs will be taken out individually during the rest times of our Daycampers. If your dog is older than 10, your Veterinarian will have to sign a “Patient Examination Report.” This will allow our Veterinarians to learn necessary information to care for your dog if a medical emergency arises during your dogs’ stay. This does not hold your Veterinarian liable for anything that may happen during your dogs’ stay. If your pet requires additional care, such as insulin injections, excessive medication admission, or extra care, an additional “extra care” nightly fee may apply.

Can I board my cat too? Can cats have a suite if they choose instead of Feline Flats?

Our Feline Flats are in their own room, apart from the suites and offer a more peaceful environment for feline friends. Multi-level condos provide a resting spot as well as separate levels for eating and litter box use. Multiple cats can stay in adjoining condos for an additional fee. Our kitty guests are also given play time to roam around the cat room and play on a custom built “tree house.” Accommodations can be made for cats in a luxury suite if desired for an additional fee.

How does the Daycamp program work?

Creature Comforts is excited to have a 1500 sq.ft. climate controlled, indoor facility for dog daycamp, and even larger outdoor areas for freedom to roam under the trained eye of our pet care staff. There are four exercise yards, including artificial turf and water play. Dogs are separated by size, temperament, energy level and play style. Our Canine “Suitees” can spend all day at Daycamp, if they choose, from early in the morning to late in the evening, romping and playing indoors and outside with lots of attention from our well-trained pet care and boarding staff! Nap and snack times are scheduled for some much needed rest! Play times are 7:30-11:30 and 2:00-4:30. If a pet is brought in after 10:00am, they will not join the play group until 2:00. A 15.00 late fee applies to any pet picked up after 6:30. Excessive late pick-up will result in your pet being temporarily ineligible for daycamp.

Could my dog get hurt in the daycamp program?

Those that electively choose to be a part of the Daycamp program understand that dogs will play with each other and at times play is rough. Because we have concrete and artificial turf, some dogs may go home with paw blisters or trauma, especially if they are not used to running/playing outside. CCVRS, Inc. makes every effort to offer proper supervision and properly screen dogs and owners prior to allowing a dog to be part of the daycare program. By signing our “Doggie Daycamp Release Form,” you acknowledge you want your dog in daycare and understand the preceding that your dog may experience rough play resulting in possible injury. CCVRS, Inc. is held harmless in such an event but is authorized to treat, care for, and will disclose to you if any situation occurs. Please see our Policies and Procedures for inclusive information.

Can my pets have visitors during their stay?

We have an “open tour policy.” There are no set times for tours and we will gladly show you around. However, we discourage visitors of our “suitees” if at all possible. The reason for this is that your pet will not understand they are having a “visitor”. Even though they are having the time of their life, it will be a familiar face that they will have to say goodbye to, after only a short time, and this will cause the pet to have unnecessary anxiety. It would be very similar to a human parent or friend of the family going to visit a child at camp for 5 minutes then turning around and leaving them. We appreciate your understanding.

When can I pick up my pet from boarding?

“Suitees” can be picked up during normal business hours as outlined above and from 3-6pm on Sundays. Sunday pick-up will be an additional fee of $13 per dog. This fee does not apply to cats.

How do you keep my animal companion safe at CCVRS, Inc?

We want to ensure that your pet’s boarding experience is as pleasant as possible for you and your pet. We have designed our facilities and trained staff in order to provide the quality of care that they deserve and you expect. We strive to make Creature Comforts Resort as clean and safe as possible for all of our “Suitees” and Daycampers! They must be neutered or spayed after the age of 7 months to be a part of Daycamp, and for any service we offer they must be current on Rabies, Distemper, and Bordetella (Kennel Cough). They must socialize well with other dogs, and be in good overall health. We have a state of the art alarm system and a final walk through/potty break is completed by 9:30pm by one of our trained pet care specialists. CCVRS is owned by a Veterinarian, so the best care is extended for the entire stay.

What happens if my “Suitee” gets sick while I am away?

The good news in a bad situation, should it arise, is that CCVRS is a resort contained inside a full service veterinary clinic. The Veterinarian is an owner and is based here. Procedures can be handled on site and follow-up care is provided here as well. We must be informed of any medical conditions your pet may have, and we will administer medications you bring for your pet at no additional charge. All animals that are sick or become sick or injured while boarding with us (including stress related illnesses such as coughs and diarrhea) will be treated at the owner’s expense.