FAQ’s list

What are your hours?
General business hours pertain to:
CCVRS Suites Boarding
Feline Flats boarding
Retail
Day-camp

GENERAL BUSINESS HOURS:
Monday-Friday 7:30 AM to 6:30 PM
Saturdays 9 AM to 4 PM

VETERINARY CLINIC HOURS by appointment only:
Mon,Tue,Thurs and Fri: 9 AM to 5 PM
Wednesdays: 9 AM to 12 PM

GROOMING HOURS by appointment only:
Mon-Fri 9 AM-5PM

SELF-SERVE GROOMING HOURS:
4-6:30 PM M-F and all day Saturday

See our GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for further information.

You may also e-mail us any time at email@creaturecomfortsresort.com

What veterinary services do you offer?

We offer a full service veterinary clinic, open to the public, providing wellness and preventative care for your pets such as examinations, blood testing, vaccinations, and parasite control. We provide full surgical procedures, dental procedures and also provide outpatient treatment for many problems such as skin diseases, intestinal problems, respiratory problems, etc. If your pet needs to be hospitalized for extended care, it may be necessary to refer you to a full service hospital. Full radiology services will soon be offered as well.

What services do you offer?

Veterinary Clinic
All-Suites Boarding
Feline Flats Cat boarding
Grooming and Day Spa
Pet Daycamp/Pet Daycare
Long Term Pet Care
Distinctive Retail and Gifts (Leashes, Collars, Bedding, Toys and more) – US and Carolina made
Prescription Foods and Dietary Services (Including Organic Pet Food)
Pet Grooming Products
Pet Weight Control Solutions
Flea and Tick Medication and Solutions
Training
Self-Serve Grooming Hours
Birthday Parties
Pet Photography

What is the boarding like at CCVRS?

We offer cage-free boarding with 48 luxury suites of different sizes. We supply Kuranda dog beds, which are the best of the best for cleanliness and comfort. Our guests sleep on hand-sewn-in-USA sheepskin covers and fleece blankets. You are welcome to bring your favorite blanket or bed covering as well. Please see our  GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information. Our canine guests will have the option of participating in dog daycamp during their stay at no additional charge. This will allow them to play and interact with dogs of similar size and disposition under constant supervision. Your dog will be happy and tired!  If you do not wish for your dog to be in daycamp, we will provide several daily walks and interaction one on one.

How does the Self-Serve Grooming Work?

Self-Serve hours are described in the FAQ’s. You may bring your preferred supplies or you may use our house recommended pet grooming supplies to bathe your dog yourself. Current rates are $14 if you use house supplies and $12 to bring your own.

How does the Daycamp program work?

Creature Comforts is excited to have a 1500 Sq. Ft. climate controlled, indoor facility for dog daycamp, and even larger outdoor areas for freedom to roam under the trained eye of our pet care staff. There are five exercise yards, and we separate the dogs by size in order to protect the safety of each animal. Ggenerally, dogs 40 lbs. and under will be in one area and dogs over 40 lbs. will be in the other area. This could change due to owner preference and the fact that each animal must pass our temperament test. All of this allows your dog to play and socialize with dogs of similar size and energy level. Our Canine “Suitees” can spend all day at Daycamp, if they choose, from early in the morning to late in the evening, romping and playing indoors and outside with lots of attention from our well-trained pet care and boarding staff!  Nap and snack times are scheduled for some much needed rest! We also have a fenced in, “natural”, 5 acre property that will be utilized for leash walks. Please see our GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information.

When can I pick-up my “Suitee”?

“Suitees” can be picked up during normal business hours as outlined above and from 3-6 PM on Sundays. Please see our GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information.

What if I have to cancel my resort stay last minute

Our suites are in high demand with many clients booking weeks in advance. If you need to cancel your reservation for boarding, you must contact us within 48 hours of your reservation. We will provide a cancellation number to you when you call and cancel. If you not do cancel the reservation, we reserve the right to charge you up to two nights of your scheduled stay. Please see our  GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information.

How do you keep my animal companion safe at CCVRS, Inc?

We want to ensure that your pet’s boarding experience is as pleasant as possible for you and your pet. We have designed our facilities and trained staff in order to provide the quality of care that they deserve and you expect. We strive to make Creature Comforts Resort as clean and safe as possible for all of our “Suitees” and Daycampers! They must be neutered or spayed to be a part of Daycamp, and for any service we offer they must be current on Rabies, Distemper and Bordatella (for Canine Cough). They must socialize well with other dogs, and be in good overall health. We have a state of the art alarm system and a final walk through/potty break is completed by 9:30 PM by one of our trained pet care specialists. CCVRS is owned by a Veterinarian, so the best care is extended for the entire stay. Please see our  GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information.

What happens if my “Suitee” gets sick while I am away?

The good news in a bad situation, should it arise, is that CCVRS is a resort contained inside a full service veterinary clinic. The veterinarian is an owner and is based here. Procedures can be handled on site and follow-up care is provided here as well. We must be informed of any medical conditions your pet may have, and we will administer medications you bring for your pet at no additional charge. We can also provide a new prescription (at our normal cost) if you wish. All medication must be in its original container with printed instructions. All animals that are sick or become sick or injured while boarding with us (including stress related illnesses such as coughs and diarrheas) will be treated at the owner’s expense and may be required to stay in our clinic for normal clinical fees. Please see our GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information.

What makes CCVRS, Inc. different from other veterinary clinics and boarding facilities?

CCVRS, Inc. is the first Veterinarian owned and operated Pet Resort in the Upstate of South Carolina. Cage-free, all suites luxury boarding with inclusive pricing, with Sunday pick up, sets us apart from our competitors.

Who watches the animals at night?

CCVRS is veterinarian owned and operated. Our trained pet care staff will complete a final walk through and potty break by 9:30 PM. CCVRS has installed a state of the art alarm system for the safety of your “suitee”.

IN-HEAT DOGS and CATS

CCVRS, Inc. policy is that no animal in heat is to be in the the facility other than for a spay to be conducted by the veterinarian or unless otherwise approved by CCVRS, Inc. in advance. It is the owner’s responsibility to notify CCVRS of an animal in heat. If an animal is determined to be in heat upon arrival, CCVRS, Inc. reserves the right to have the owner pick up the animal immediately. Dangers of having animals in heat are: more aggressive behavior from other animals in the facility, male and female and inadvertent pregnancy.

Canine FAQ’s

Can I board my 3 dogs together?

Yes…they may all stay in one suite together or you may prefer to have adjoining suites that allow the dogs to go from room to room via safe dog doors. Please see our RESORT RATES for further information or Contact Us if you have questions.

Can I see my dog while I am away via a web cam?

A doggie cam will soon be available in the daycamp area while the dogs are at play throughout the day. You will be able to see them in full action as they roam their designated playing area or you may see them resting in their Daycamp Cubbyhole’s during appointed times.

May I have my dog groomed while I am away? What grooming/spa services do you offer?

During your pet’s stay, you may have them professionally groomed and pampered.  We offer baths using the Hydro Surge method for optimal cleansing.  Custom hair cuts can also be done by our distinguished Pet Groomer, Penny Donahue.  Pet massage is also an option to give your pet the ultimate in relaxation during their spa experience. Click here for our GROOMING/SPA RATES form.

Can I have my dog trained at CCVRS?

Yes, we offer comprehensive Dog Training Classes at CCVRS. Please Contact Us if you are interested to determine class times and availability.

Could my dog get hurt in the daycamp program?

Those that electively choose to be a part of the Daycamp program understand that dogs will play with each other a lot and at times play is rough. CCVRS, Inc. makes every effort to offer proper supervision and properly screen dogs and owners prior to allowing a dog to be part of the daycare program. By signing our GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES form you acknowledge you want your dog in daycare and understand the preceding and that your dog may experience rough play resulting in possible injury. CCVRS, Inc is held harmless in such an event but is authorized to treat, care for and will disclose to you if any situation occurs. Please see our GENERAL CHECK-IN FORM, POLICIES AND PROCEDURES and our RESORT RATES for inclusive information.

How do you pay special attention to older dogs?

Older dogs can rest easy in their personal luxury suite and do not have to be a part of the Daycamp program. Older dogs will be taken out individually during the rest times of our Daycampers and for leash walks on our 5 acre property.

Feline FAQ’s

Can I board my cat too? Can Cats have a suite if they choose instead of Feline Flats?

Our feline guests will enjoy staying in luxurious Raintree Cat Condos by U.S. Manufacturer, Mason Company. These multi-level condos provide a resting spot as well as separate levels for eating and litter box. Multiple cats can stay in adjoining condos for an additional fee. Our kitty guests will also be given play time to roam around the cat room and play on a custom built “tree house”! Accommodations can be made for cats in a luxury suite if desired. Our Feline Flats are in their own room, apart from the suites and offer a more peaceful environment for feline friends.

Can my pet have visitors during their stay?

We have an “open tour policy”. There are no set times for tours and we will gladly show you around. However, we discourage visitors of our “suitees” if at all possible. The reason for this is that your pet will not understand they are having a “visitor”. Even though they are having the time of their life, it will be a familiar face that they will have to say goodbye to, after only a short time, and this will cause the pet to have unecessary anxiety. It would be very similar to a human parent or friend of the family going to visit a child at camp for 5 minutes then turning around and leaving them.
Thank you for your understanding.